Policies

Last updated: September 17, 2026

At Counselling Support Toowoomba, accessible from [Insert Website URL], your privacy is of utmost importance to us. This Privacy Policy document outlines the types of information that is collected and recorded by Counselling Support and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at marc@counsellingsupport.com.au or call 0410 936 061.

1. Commitment to Confidentiality

As a professional counselling practice, client confidentiality and privacy are fundamental to our work. All personal information, session notes, and communications shared with Marc Roper are handled with the highest standard of professional discretion, in accordance with the ethical guidelines of the Australian Counselling Association (ACA).

2. Information We Collect

We may collect personal information in a variety of ways, including when you visit our website, book an appointment, fill out a contact form, or use our client portal app. The information we collect may include:

  • Personal Identification Information: Name, email address, phone number, and location details.

  • Appointment & Booking Details: Information provided when scheduling in-person or online counselling sessions.

  • Client Intake & Session Information: Details shared during the counselling process necessary for providing safe, personalized, and person-centred care.

  • Technical Data: Browser type, IP address, and device information automatically gathered when you interact with our website or web app.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our counselling services and client portal app.

  • Process your bookings and communicate with you regarding your appointments.

  • Respond to your inquiries, comments, or support requests.

  • Send administrative information, such as updates, terms, and policy changes.

  • Improve our website and client experience.

4. How We Protect Your Information

We implement strict security measures to maintain the safety of your personal information. All confidential client records, contact form submissions, and digital communications are securely stored and protected against unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We will never share your personal or counselling information with third parties unless:

  • You have provided explicit written consent to do so.

  • We are required or authorized to do so by law (e.g., to prevent serious harm or danger to you or others).

6. Third-Party Links and Services

Our website or client portal app may contain links to external sites or services (such as our booking and web app hosting platforms). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately upon being posted on this page.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: