Frequently Asked Questions

Counselling Support is located at 92 Mackenzie Street, East Toowoomba, QLD 4350.

Marc Roper is an Accredited Counsellor, DipCouns, M.A.C.A (Level 1) Australian Counselling Association, Registered NDIS Provider, Accredited Lifeline Suicide & Crisis Supporter, Qualified Mental Health First Aider, Blue Card Holder and holds indemnity insurance cover.

Counselling Support provides late night & weekend appointments at various times to allow for working & family needs. Please check our online booking tab ‘BOOK ONLINE’ for a time that suits you. For any specific appointment times, contact us to arrange.

For our Free 15 minute call offer please email marc@counsellingsupport.com.au with a time that best suits you, every effort will be made to accommodate that time.

We offer online/video call appointments using Telehealth Plus a trusted video service as our referred platform, Google Meet, Zoom, WhatsApp, Teams Video & Messenger applications, as well as an online text message service. Length of online appointments to suit. For specific online appointment times please visit ‘BOOK ONLINE’ or visit the contact page anytime.

Yes, there is plenty of free and safe car parking available in the street.

Please check with your Private Health Insurance provider. Rebates are only available from selected providers.
Doctors Health Fund (Membership Card required for claim)
Registered NDIS Provider

Costs for all services offered are provided when booking a session, please visit the contact page if you require any other information.

Please book your sessions online by clicking the ‘BOOK ONLINE’ button. If you have any questions, please visit the contact page where you will be able to reach out to Counselling Support by phone or email.

Our conversations are 100% confidential and private. No information is shared to other parties.

All personal information is stored electronically. Data is password protected and backed up on a separate server.

Counselling Support provides a safe environment where a client can work through their concerns or events in their lives in a way that allows the client to see alternative pathways possible.

Counselling Support is a client centred counselling service, that ensures the client is listened to and supported. Guidance is provided, and it allows the client find alternative pathways.

Psychiatrists are medical practitioners who often specialise in the treatment of psychosis and mental illness. As doctors they are able to prescribe medications to their patients. Generally, clients who are on a mental health plan and require medication would visit a Psychiatrist. Alternatively, Counsellors provide an array of evidenced based therapies such as Cognitive Behavioural Therapy, Humanistic Client Centred Counselling, Mindfulness Based Counselling, Addiction Therapy, Narrative Therapy, Couple Therapy and Family Guidance. These therapies are client centred, meaning the client is put first at all times.